DIALED IN
Welcome to DIALED IN, the podcast from the Iowa Department of Inspections, Appeals, and Licensing. DIAL's podcast will answer some of the basic (and not-so-basic) questions surrounding the work the department undertakes, from nursing home surveys, fraud investigations, and administrative hearings to licensing for food establishments, physicians, electricians, and more. Join us and get DIALED IN today!
DIALED IN
S1 E4: Complaints About Nursing Homes and Other Facilities and Searching DIAL's Health Facilities Database
Just how does the process work when someone files a complaint about a nursing home, assisted living facility, hospital, or other health facility that DIAL regulates? Are complaints confidential? Long-Term Care Bureau Chief Vicki Worth is back with Communications Director Stefanie Bond to explain the process, and how anyone can search for and find survey (inspection) results on the department's Health Facilities online database.
- File a complaint about a health facility regulated by DIAL.
- Search the Health Facilities' database at dia-hfd.iowa.gov.
- Search reports on the Centers for Medicare and Medicaid Services' QCOR website.
